Covid-19 Procedures and Processes

Covid-19 Procedures and Processes

Covid-19 Procedures and Processes

IMPORTANT INFORMATION FOR YOUR STAY - PLEASE READ During the Covid-19 Crisis the Government issued guidance and restrictions governing Accommodation Providers and guidance to employers. Although this guidance is now mostly advisory due to the nature of our small business, the rising levels of infections within the community and the impact of a positive test of one of our guests or staff members on our ability to honour our ongoing commitments we are seeking to continue to follow the sensible practical advice contained in the government’s current guidance wherever practical. The following information reflects the changes we have introduced to protect both Employees and Guests. We hope you will bear with us, as we seek to provide an optimum level of service within the advised guidance. Updated : 27th July 2022 The services and facilities we offer have been adjusted to comply (as closely as possible) with the guidance issued by the Government to protect both Employees and Guests during their stay with us. Enclosed Spaces Guidance In the spirit of guidance in relation to ‘enclosed spaces’ we will continue to operate a contactless 'self-service' check-in procedure and will be seeking co-operation from guests to arrange ‘staggered’ arrival/check-in times whenever possible. Guests will be sent (via email prior to arrival) a code to access the property main door via a key safe. Having accessed the property, please replace the key in the key safe. Following the ‘Basic Hygiene’ guidance your sanitized Room and Front Door Key will be in an envelope, with your name, on the hall table. Hand sanitizer (and spare masks) will be available at the entrance. Your room will be indicated (upstairs) and your name will be on the door. We will not be greeting guests in person but please text us (07749 016766 / 07552 724926) if you have any questions or enquiries.

Changes to Rooms and Facilities 

Before you arrive your room will have been well ventilated and Two Stage Cleaned (deep cleaned and disinfected (as recommended – see below for details).  

Touch Points: all identified points of regular contact (e.g. Door Handles, Light Switches, Kettle Handles, Hair Dryers and Sanitary Wear) will have been spot cleaned and sanitized in particular. TV Remotes will have been sanitized and wrapped in protective covering prior to arrival.  

All soft furnishings have been removed to aid deep-cleaning (apologies that rooms may vary from website pictures).  

In your room your bed will be freshly made and clean towels left.  

You will find a plastic waste bin and laundry bag for each night of your stay. 

Each morning leave outside your room, a used waste bag (tied) to be disposed of and a laundry bag containing your wet towels. 

Fresh towels will be left outside your room each day.  

On the final day of your stay, if possible please strip your bed and place the linen and used towels in the laundry bag. 

These measures are aimed at protecting our employees. 


A breakfast tray, ordered by text (menu in room) will be delivered to you at requested time.(Text: 07552 724926 / 07749 016766

All Glasses, crockery and cutlery left in the room or provided with the breakfast tray will be washed in the dishwasher at highest setting. These may additionally wrapped to maintain sanitization before use.  

Government Guidance: People staying in accommodation that have symptoms of COVID-19 

If a guest is displaying signs of the COVID-19 virus while staying in overnight accommodation, as a courtesy they should inform the accommodation provider, to minimise any risk of transmission. 

If they are confirmed to have COVID-19, they should return home if they reasonably can. 

They should use private transport but only drive themselves if they can do so safely. 

If a guest cannot reasonably return home (for example because they are not well enough to travel or do not have the means to arrange transport), their circumstances should be discussed with an appropriate health care professional and, if necessary, the local authority.  

Guests should follow government guidance on dealing with possible or confirmed coronavirus (COVID-19) infection. 

COVID (and other Respiratory Disease) Advice from GOV.UK

As we learn to live safely with coronavirus (COVID-19), there are actions we can all take to help reduce the risk of catching COVID-19 and passing it on to others. 

These actions will also help to reduce the spread of other respiratory infections, such as flu, which can spread easily and may cause serious illness in some people. 
You will not always know whether someone you come into contact with is at higher risk of becoming seriously ill from respiratory infections, including COVID-19. They could be strangers (for example people you sit next to on public transport) or people you may have regular contact with (for example friends and work colleagues). 
There are simple things you can do in your daily life that will help reduce the spread of COVID-19 and other respiratory infections and protect those at highest risk. 
Things you can choose to do are: 1. Let fresh air in if meeting others indoors. 2. Practise good hygiene: • wash your hands • cover your coughs and sneezes • clean your surroundings frequently 3. Wear a face covering or a face mask. Face coverings and face masks can help reduce the chance of you spreading infection to others, especially in crowded and enclosed spaces, and may protect you from becoming infected by some respiratory viruses. If you have symptoms of a respiratory infection, such as COVID-19, and you have a high temperature or do not feel well enough to go to work or carry out normal activities, you are advised to try to stay at home and avoid contact with other people. 
1. Let fresh air in 
The amount of respiratory virus in the air can build up in poorly ventilated areas. This increases the risk of spreading COVID-19 and other respiratory infections, especially if there are lots of infected people present. 
Bringing fresh air into a room by opening a door or a window, even for a few minutes at a time, helps remove older stale air that could contain virus particles and reduces the chance of spreading infections. 
The more fresh air that is brought inside, the quicker any viruses will be removed from the room. 
2. Remember the basics of good hygiene 
Following these basic rules of good hygiene will help to protect you and others from COVID-19 as well as many other common infections: • cover your nose and mouth when you cough and sneeze • wash your hands • clean your surroundings 
Cover your nose and mouth when you cough and sneeze 
Coughing and sneezing increases the number of particles released by a person, the distance the particles travel and the time they stay in the air. 
By covering your nose and mouth, you will reduce the spread of particles carrying the virus. Cover your mouth and nose with disposable tissues when you cough or sneeze. 
Put used tissues in a bin and immediately wash your hands or use hand sanitise

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