Covid-19 Procedures and Processes

Covid-19 Procedures and Processes

Covid-19 Procedures and Processes

IMPORTANT INFORMATION FOR YOUR STAY - PLEASE READ

During the Covid-19 Crisis the Government have issued guidance governing Accommodation Providers and employers.  The following information reflects the changes we have introduced to protect both Employees and Guests.  We hope you will bear with us, as we seek to provide an optimum level of service within the prescribed restrictions.

Updated 18th April 2020

Our accommodation is closed except for Essential Workers.  Current Government definitions of essential workers are shown in the following links; Essential Workers (1) or Essential Workers (2)

Social Distancing Requirements

To comply with Social Distancing guidance we will be operating a 'self-service' check-in procedure.  

Guests will be sent (via email prior to arrival) a code to access the property front door via a key safe.  

Having accessed the property, replace the key in the key safe. Your Room and Front Door Key will be in an envelope, with your name, on the hall table.  

Your room will be upstairs and your name will be on the door.  

We will not be greeting guests in person but please text us (07552 724926 / 07749 016766) if you have any problems.

Changes to Rooms and Facilities

Before you arrive your room will have been vacant for 24 hours and will have been ventilated, deep cleaned and disinfected (as recommended).

All soft furnishings have been removed to aid deep-cleaning (apologies that rooms may vary from website pictures).

In your room your bed will be freshly made and clean towels left.

You will find a plastic waste bin and laundry bag for each night of your stay.  

Each morning leave on the landing outside your room, a used waste bag (tied) to be disposed of and a laundry bag containing your wet towels.  

On the final day of your stay, please strip your bed and place the linen and used towels in the laundry bag.  

These measures are aimed at protecting our employees.

Breakfast

A breakfast tray, ordered by text (menu in room) will be delivered to you at requested time (07552 724926)

 
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